Fix Common Form & Newsletter Issues

When your website's forms or newsletter blocks aren't working properly, follow this troubleshooting guide to identify and resolve the problem.

Form Submission Process & Troubleshooting

Step 1: Form Input & Submission

Common error messages and solutions:

• Invalid email address: Ensure visitors use the correct format ([email protected])
• Communication error with storage services: Reconnect storage options
• Unknown error: Usually occurs with multiple rapid submissions; wait and try again

Step 2: Storage Service Integration

Check these connections if submissions aren't being stored:

• Squarespace mailing list: Verify subscriber confirmation
• Contacts panel: Ensure required email field is configured
• MailChimp: Review MailChimp connection settings
• Google Drive: Check for special characters and matching column headers

Step 3: Email Notifications

If you're not receiving submission notifications:

• Check spam/junk folders
• Add [email protected] to safe senders
• Verify storage service connections

Google Drive Troubleshooting:

1. Avoid special characters in form fields (å, ä, ö)
2. Ensure spreadsheet column headers match form fields
3. Reset connection if needed

Spam Prevention & Management:

• Implement form submission limits
• Use CAPTCHA when available
• Regularly monitor submissions

Storage Configuration:

• Always select at least one storage option
• Mobile app limitations: Version 7.1 supports full storage editing
• Version 7.0 requires desktop access for storage changes

Quick Fixes for Common Issues:

1. Disconnect and reconnect storage services
2. Reset permissions on connected accounts
3. Clear browser cache and cookies
4. Delete and recreate problematic form blocks
5. Verify email notification settings

Contact your service provider's support if issues persist after trying these solutions.

Related Articles

Previous Articles