Troubleshooting Common Google Workspace Issues

If your custom email address stops working or you experience signup issues, follow these troubleshooting steps.

Can't Access Custom Email Account

Common causes:

• Suspended account due to missed payments
• Incorrect MX records
• Inactive domain subscription
• Suspended Google Workspace subscription

For Squarespace Domains:

1. Add MX records to DNS settings
2. Verify domain subscription is active
3. Confirm Google Workspace subscription status

For Third-Party Domains:

1. Verify domain host
2. Confirm domain subscription status
3. Add Google's MX records
4. Remove non-Google MX records

Note: DNS changes can take up to 72 hours to propagate.

Domain Migration Issues

If your domain migrated from Google Domains:

• Squarespace becomes your new billing provider
• Manage subscriptions through Google Workspace panel
• Follow reactivation steps if account is suspended

Common Error Messages and Solutions

Username Already Exists:

• Choose different username
• Wait 20 days if username was recently deleted
• Remove username from aliases or groups

Domain Verification Errors:

• Log into Google Workspace Admin Console
• Complete domain verification process
• Check DNS settings

Billing Issues:

• Update payment information promptly
• Account suspension occurs after 14 days of failed payments
• 40-day window to reactivate before permanent cancellation

Transfer and Management

To Transfer Between Squarespace Sites:

• Squarespace domains: Move domain between sites
• Third-party domains: Contact support for transfer

Account Management:

• Access through Home menu > Settings > Google Workspace
• Set up administrator access separately from Squarespace permissions
• Keep domain and subscription active

If issues persist after following these steps, submit a support request for assistance.

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