Canceling a website subscription can be done in two ways:

1. Immediate Cancellation:

• Instantly takes your site offline
• Stops all subscription charges
• Access to site content is restricted

2. Disable Auto-Renewal:

• Site remains active until current billing cycle ends
• Allows time to backup and transition content
• All features remain accessible until expiration

Before Canceling:

• Export all site content and data
• Back up any digital products or store information
• Note that customer subscriptions will need reactivation
• Domain registrations remain separate from site cancellations

Refund Policy:

• Annual subscriptions: Full refund within 14 days of first payment
• Monthly plans: No refunds available
• Renewal payments: Non-refundable
• Processing time: 3-10 business days

Post-Cancellation Access:

• Billing records and invoices
• Domain management
• Content export tools
• Customer and sales data
• Email campaign dashboard (if subscription active)

Other Subscriptions:

• Domains remain active and transferable
• Digital Products enter 30-day pause state
• Google Workspace continues if active
• Email Campaigns remain accessible
• Acuity Scheduling stays operational

To Cancel Subscription:

1. Open Billing panel
2. Select Website/Commerce subscription
3. Click "Cancel subscription"
4. Choose cancellation reason
5. Complete feedback form
6. Review other subscriptions
7. Confirm cancellation

To Disable Auto-Renewal:

1. Access Billing panel
2. Select subscription
3. Toggle off "Automatically renew"

Important Notes:

• Search engines will gradually remove site from results
• Site content remains recoverable if reactivated
• Subscription transfers between sites not possible
• Account deletion is permanent and separate from cancellation
• Reactivation possible but may affect customer subscriptions

Your site remains recoverable unless permanently deleted, and you maintain access to essential account functions post-cancellation.

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