The process of canceling and refunding e-commerce orders consists of two main options: full refunds and partial refunds. Here's what you need to know:

Full refunds include:

• Product costs
• Taxes
• Shipping
• Squarespace E-Commerce transaction fees

Partial refunds include:

• Custom refund amount
• Proportional transaction fee based on refund amount

To Cancel and Fully Refund an Order:

1. Open Orders menu
2. Mark order as Pending
3. Click "Cancel Order"
4. Choose whether to restock inventory
5. Confirm cancellation

To Issue a Partial Refund:

1. Open order details
2. Click "Refund"
3. Enter desired refund amount
4. Click "Grant Refund"
5. Confirm the action

Important Considerations:

• Gift cards are refunded before credit cards
• Payment provider fees are typically non-refundable
• Refunds appear in 5-10 business days
• PayPal refunds must be processed within 180 days
• You cannot refund more than the original payment amount
• Canceled orders cannot be removed from the system
• Refunds can be processed even after website expiration

After Refund Process:

• Customers receive email notification
• Full refunds show as "Refunded" and "Canceled"
• Partial refunds remain "Pending" with "Partial Refund" status
• Inventory is automatically restocked for full refunds only

Related Articles

Previous Articles