Squarespace provides multiple ways to get technical support through email, live chat, and X (formerly Twitter). Here's how to reach their customer service team effectively:

Available Support Channels

Email & Live Chat:

• Visit the Squarespace contact page
• Select your topic
• Follow prompts to start email or chat support

Social Media:

• X (Twitter): @SquarespaceHelp
• Status updates: Check status page for service outages

Support Hours:

• 24/7 email support
• Live Chat (English): Monday-Friday, 4:00 AM - 8:00 PM ET
• Live Chat (French/German): Monday-Friday, 10:00 AM - 4:00 PM CET
• Weekend chat support unavailable

Important Notes:

• Live chat not available on mobile devices
• Use Chrome or Firefox (not Microsoft Edge)
• Chat support only in English, French, and German
• Email support available in all supported languages

Tips for Faster Support:

1. Log into your Squarespace account
2. Provide specific details about your issue
3. Include screenshots as attachments
4. Have third-party login information ready if relevant

Topics Outside Support Scope:

• Custom code modifications
• SEO strategy advice
• Tax guidance
• Third-party services (limited support)

Following Up:

Chat Support:

• Click chat icon in Help Center
• View chat history
• Continue previous conversations

Email Support:

• Check inbox for "Squarespace Customer Service"
• Reply to existing thread for follow-ups
• Start new case for unrelated questions

Account Verification:

• May require ownership verification for security
• Verify through registered email address
• Protects account privacy and information

For Acuity Scheduling Support:

• Separate chat and email support available
• Visit Acuity Help Center for specific guidance

Feature Requests:

• All requests are considered
• No individual updates provided
• Subscribe to product updates for news

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