Taking a screenshot helps us better understand and assist with your technical issues. Here's how to capture and share your screen across different devices:

Windows

• Press Windows key + Print Screen (PrtSc)
• Screenshot saves automatically in Pictures > Screenshots folder

Mac OSX

• Press ⌘ + Shift + 4
• Use crosshair to select area
• Saves to desktop as "screenshot date time.jpg"

Chromebook

• Press Ctrl + Shift + Switch window (or Ctrl + Shift + F5)
• Select area with crosshair
• Saves to Downloads folder

iOS (iPhone/iPad)

• Press Side button + Volume Up simultaneously (older devices: Side + Home button)
• Screen flashes to confirm
• Find in Photos app under Saved Photos/Camera Roll

Android (4.0+)

• Press Power + Volume Down buttons simultaneously
• Screen flashes and makes shutter sound
• Or: Hold Power button and tap Screenshot option
• Find in notification or gallery

Sharing Your Screenshot:

Live Chat:

• Click + icon in chat window
• Select Image upload (max 25MB)
• Supports .jpeg, .png, .gif, .pdf, .txt

Email:

• Attach screenshot to email reply
• Include case number (#XXXXXX) if applicable
• Can send both screenshots and screen recordings

Note: For screen recordings on iOS or Android 11+, refer to Apple's or Google's documentation respectively. Screen recordings can only be shared via email, not live chat.

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