Email reception issues with Squarespace can be resolved through several troubleshooting steps. Here's what you need to check:

Verify Your Registered Email Address

• Make sure your account has the correct email address
• Check for any typos or outdated information
• Update your email address if necessary through account settings

Check Email Notification Settings

• Navigate to your account notification preferences
• Ensure all relevant notifications are enabled
• Review any custom notification filters you may have set

Inspect Spam/Junk Folders

• Look for Squarespace emails in your spam/junk folder
• Mark legitimate Squarespace emails as "Not Spam"
• Move important messages to your inbox

Create an Email Allow List

• Add Squarespace's official email addresses to your safe senders list
• Configure email filters to always accept Squarespace communications
• Check your email provider's specific instructions for creating allow lists

Additional Troubleshooting Steps:

1. Try accessing your account from a different browser
2. Clear your browser cache and cookies
3. Use an alternate email address to contact support if issues persist

If problems continue after trying these solutions, contact Squarespace Support using a different email address to ensure proper communication.

Remember: Always verify suspicious emails claiming to be from Squarespace by checking the sender's address and avoiding clicking on unexpected links.

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