A step-by-step guide to regain access to your Squarespace account when facing login issues.

Common Access Issues and Solutions

Can't Remember Password:

• Click "Reset Password" on the login screen
• Follow the password reset instructions sent to your email
• Ensure to check spam/junk folders if email doesn't arrive

Forgotten Email Address:

• Use the email recovery tool
• Recover via SMS if phone number was added to account
• Try email addresses linked to your Apple, Facebook, or Google accounts

Error Messages and Solutions:

"Email address not found":

• Check for typos in the email address
• Verify email punctuation is correct
• Try alternative email addresses you might have used

"Incorrect password":

• Double-check for typing errors
• Use the password reset function
• Ensure caps lock is off

Social Login Issues:

• Use the same login method you used when creating account (Apple, Facebook, or Google)
• Verify you're using the correct social account
• Consider changing your login preferences in account settings

Two-Factor Authentication:

• Enter the verification code sent to your email
• Follow recovery process if unable to receive codes
• Contact support if persistent issues occur

Alternative Login Methods:

• Add /config to your domain (example: yourdomain.com/config)
• Visit account.squarespace.com
• Use squarespace.com/login

Account Security Issues:

• Reset password immediately if you suspect compromise
• Add [email protected] to contacts
• Fill out the account recovery form if unable to access

Expired Website Access:

To reactivate:

1. Click "Owner Login"
2. Enter login credentials
3. Select "Fix Now" in the bottom banner
4. Update billing information
5. Complete reactivation process

For persistent access issues, submit the account recovery form for specialized assistance after verifying site ownership.

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