Payment Troubleshooting Guide

Browser-Related Solutions

• Update browser to latest version
• Clear cache or use incognito mode
• Disable browser extensions
• Verify credit card function with bank
• Contact Stripe for billing address verification

Common Error Messages and Solutions

Payment Cannot Be Processed

• For Squarespace Payments: Verify account
• For Stripe: Verify account or refresh connection
• For PayPal: Reconnect account

Missing Page Error

• Order likely processed successfully
• Check Orders panel for confirmation
• Ensure proper domain connection (allow up to 72 hours)

Payment Processor Setup Issue

1. Open Payments panel
2. Select payment processor
3. Disconnect current connection
4. Reconnect account
5. Contact processor for assistance

Payment Declined Email

• Customer not charged
• Verify payment details and retry

Unavailable Items Email

• Payment not processed
• Items sold out during transaction
• Customer should retry with available items

Additional Issues

Checkout Area Closed

• Connect payment processor
• Verify currency compatibility

Authentication Error

• Applies to European Economic Area banks
• Customer must authorize via bank's authentication

Country Unavailable

• Add shipping rules for desired country

Digital Download Links

• Links expire after 24 hours
• System automatically sends new link
• Manually resend through Orders panel

Shopping Cart Issues

• Verify product visibility
• Disable Quick Shop
• Check template settings
• Ensure site is public

Customer Cart Problems

• Confirm product visibility
• Review custom code
• Enable browser cookies
• Use unmasked URL redirection

Test Mode

• Disable test mode for real transactions
• Verify production environment settings

All payment processors must be properly connected and verified for successful transactions. Contact respective payment services for specific account issues.

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