Report Issues to Squarespace Support Team - Contact Guide
You can contact Squarespace's Customer Support Team through multiple channels, available 24/7:
Email and Chat Support Hours:
- English: Monday-Friday, 4:00 AM - 8:00 PM ET
- French and German: Monday-Friday, 10:00 AM - 4:00 PM CET
- Weekend support available 24/7
Main Contact Methods:
- Email support (available in all supported languages)
- Live chat (English, French, and German only)
- X (formerly Twitter) @SquarespaceHelp
- Mobile app support (via Settings > Help)
Important Notes:
- Live chat isn't available on mobile devices
- Use Chrome or Firefox (Microsoft Edge doesn't support the contact form)
- Ensure you're using the latest browser version with JavaScript enabled
Tips for Faster Support:
- Log into your Squarespace account
- Provide clear details about your issue
- Include screenshots or files as attachments
- Specify the page URL or location related to your question
Support Limitations:
- Custom code changes (use Squarespace Forum or hire an Expert)
- SEO strategy
- Tax advice
- Third-party services (limited assistance)
Account Verification: For security, you may need to verify ownership through your registered email address.
Tracking Your Support Requests:
- Chat: Access history via the chat icon
- Email: Search for "Squarespace Customer Relations" in your inbox
- Feature requests: Monitor Product Updates section for new features
For Acuity Scheduling support, contact their dedicated team through chat or email via the Acuity Help Center.
Status updates for service outages are available on the status page and X/Twitter.
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