Payment declined issues are commonly caused by invalid payment methods, incorrect billing details, or bank-related problems. Here's how to resolve common payment issues:

Common Error Messages and Solutions:

Purchase Error

• Occurs when bank authentication fails (common in EEA)
• Click [Edit card information] to verify details
• Use [Retry] to complete bank authorization

Subscription Failed

• Usually due to incorrect card details or bank decline
• Verify expiration date and CVC code
• Contact your bank if all details are correct

Invalid Card Number

• A red warning appears for incorrect numbers
• Double-check all digits and try again

Steps to Resolve Payment Issues:

1. Verify payment method compatibility
2. Confirm billing information accuracy
3. Check card expiration and CVC
4. Ensure sufficient funds
5. Contact bank for declined transactions

For Expired Subscriptions:

• Website subscriptions can be reactivated
• Domain renewals need immediate attention
• Google Workspace requires separate reactivation
• Email campaigns need subscription renewal

If problems persist:

• U.S. customers: Contact Squarespace Inc.
• International customers: Contact Squarespace Ireland Ltd.

Always include transaction date and time when seeking support. For browser-specific issues, follow your browser's troubleshooting guide.

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