Card payments at checkout can be declined for several reasons. Here's how to fix common payment issues:

Common Decline Reasons:

• Invalid payment method
• Incorrect billing information
• Bank-related issues
• Authorization failures

How to Fix Payment Declines:

1. Check Payment Method

• Verify you're using an accepted payment card
• Ensure card number is entered correctly
• Confirm expiration date and CVC are valid

2. Address Error Messages:

Purchase Error:

• Click "Edit Card" to verify information
• Use "Try Again" to reprocess the payment
• Complete bank authorization if required (EEA customers)

Subscription Failed:

• Double-check card details (expiration date, CVC)
• Contact your bank if information is correct
• Mention attempted charge from Squarespace Inc. (US) or Squarespace Ireland Ltd. (non-US)

3. Reactivate Expired Subscriptions:

• Website subscriptions can be reactivated
• Domain subscriptions require renewal
• Google Workspace subscriptions need reactivation
• Email Marketing subscriptions can be restored

Important Notes:

• European Economic Area (EEA) customers may need Strong Customer Authentication (SCA)
• Different procedures apply for renewal payment issues
• Browser issues may prevent proper checkout
• Contact your bank if all information is correct but payment still fails

If problems persist, verify your browser settings or contact your payment provider for assistance.

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