Gift Card Usage and Management - A Comprehensive Guide

Digital gift cards offer a convenient payment option for your online store customers. Here's everything you need to know about their functionality and management.

Basic Information

• Gift cards are digital-only (no physical cards available)
• Never expire
• Cover taxes and shipping fees
• Can't be customized with forms or custom fields
• Purchase process uses direct checkout (Quick Buy)

Redeeming and Using Gift Cards

• Customers can use multiple gift cards per order
• Full card value is always applied
• Can combine with credit card payment if order exceeds balance
• Not valid for subscription products or subscription plans
• Can't be used at point of sale locations

Financial Aspects

• Gift card purchases are tax-exempt
• Can't apply sale prices or discounts to gift card purchases
• Discounts apply to purchases made with gift cards
• Unused gift cards can be refunded
• Refunded purchases return balance to gift card
• Currency can't be changed after cards are sold

Management Features

• Remove cards by deleting or unpublishing
• Previously sold cards remain active
• Can't transfer between sites
• Remain valid if site expires
• Can't add value after purchase
• Can resend notification emails if code is lost

Limitations

• No custom gift card codes
• No scheduled delivery options
• No physical card options
• Can't restrict to specific items
• Can't accept gift cards from other platforms
• Must purchase individually (can't combine with other products)

Balance Checking

• Initial balance sent via email
• Remaining balance shown at checkout
• Gift code field appears after first card sale

Related Features

• iOS app supports gift card redemption
• Alternative options for discontinued cards (create unique discount codes)
• Cards remain valid after site transfers between plans
• Multiple gift card values can be set for customer choice

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