Here is the concise, actionable guide to common Squarespace error messages:

Browser & Security Issues

If you see "Access Denied" or "Site Blocked":

• Complete the CAPTCHA on the Squarespace test site
• Wait 6 hours for IP address to be unblocked
• Check domain DNS settings if using custom domain
• Clear browser cache and cookies
• Disable interfering browser extensions

For SSL/Security Warnings:

• Ensure SSL is enabled in Security settings
• Check for mixed content issues
• Verify domain connection is proper
• Try accessing site from different network

Account Access Problems

If Unable to Log In:

• Enable cookies in browser
• Clear cache and browsing data
• Use supported browser version
• Disable extensions temporarily
• Contact site owner if accessing by invitation

Commerce Issues

Product Management:

• Products must have at least one variant
• Store pages limited to 200 items
• Cannot edit products during active purchases
• PayPal refunds limited to 180 days

Payment Processing Errors:

• Update payment processor connections
• Enable cookies for purchases
• Verify credit card info in payment accounts
• Disable ad blockers/extensions

Domain Issues

Common Domain Errors:

• Avoid domain names with "Squarespace"
• Verify domain availability before registering
• Check DNS records are properly configured
• Ensure domain is connected to active site

Page & Content Management

File Restrictions:

• Images: Max 20MB in jpg/gif/png format
• Downloads: Max 300MB
• Homepage cannot be deleted without setting new one
• Avoid simultaneous editing by multiple users

For unresolved issues:

1. Check status.squarespace.com for system issues
2. Clear browser cache/cookies
3. Try different browser/network
4. Contact Squarespace support with error screenshots

Related Articles

Previous Articles