Comprehensive Guide: What to Do When Your Squarespace Site Is Down
If your site isn't loading, follow these troubleshooting steps to get it back online quickly:
Check System Status
- Visit status.squarespace.com to check for any system-wide issues
- Subscribe to SMS or email updates for real-time notifications
Test Domain Access
- Try accessing your site using the .squarespace.com integrated domain
- If it works, the issue is with your custom domain
For Third-Party Domains:
- Verify DNS settings are correct
- Run domain linking troubleshooting
- Check domain provider's status page
- Allow 72 hours for recent domain changes
For Squarespace Domains:
- Confirm Website Default Values exist in DNS Settings
- Verify domain if recently registered (required within 15 days)
- Check if domain has expired
Common Issues to Check:
- Expired website subscription
- Wrong site linked to domain
- Incorrect domain configuration
If Wrong Site Appears:
- Log into your account
- Click profile image in Home Menu
- View all sites in your account grid
- Locate correct site using search
- Click thumbnail to access desired site
Still Having Issues?
- For slow loading: Check site performance guide
- For persistent problems: Contact Squarespace support
Remember to verify your domain within 15 days of registration or contact information changes to prevent suspension.
If these steps don't resolve the issue, contact Squarespace support for immediate assistance.
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