A properly connected Mailchimp integration requires attention to several key details. Here's how to troubleshoot common issues:

Before Troubleshooting

• Keep lists under 30 fields (Mailchimp policy limit)
• Ensure connected audience blocks are identical
• Test with unsubscribed email addresses for accurate results

Common Issues and Solutions

Email Form Submission Errors

1. Open the affected page
2. Double-click form/newsletter block
3. Navigate to Storage tab
4. Disconnect and reconnect Mailchimp
5. Reselect your audience

If errors persist:

• Reduce fields to 30 or fewer
• Verify audience connections
• Remove required fields in Mailchimp
• Reset Mailchimp connection
• Enable Google reCAPTCHA
• Add emails manually if needed

Submission Information Issues

To Uncheck Required Fields:

1. Access Mailchimp Audience page
2. Select Signup forms
3. Open Settings menu
4. Click "Audience fields and MERGE tags"
5. Uncheck Required boxes (email remains required)

Creating New Audience Connection:

1. Create new Mailchimp audience
2. Open form block editor
3. Navigate to Storage tab
4. Select new audience from dropdown

Resetting Mailchimp Connection:

1. Disconnect form in block editor
2. Access Mailchimp Integrations
3. Remove Squarespace connection
4. Reconnect blocks individually
5. Test with new submission

Additional Troubleshooting:

• Missing confirmation emails: Check Mailchimp documentation
• Subscriber count mismatch: Consider disabling double opt-in
• Spam folder issues: Review Mailchimp's DMARC policy solutions for free email providers

Remember to manually reconnect all forms after resetting Mailchimp connections, as disconnecting affects all forms linked to that account.

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