Your custom email through Google Workspace not working? Here's how to fix common issues and get back up and running.

Can't Access Your Custom Email Account

If you can't access your email, check these common causes:

• Suspended account due to missed payments
• Incorrect MX records setup
• Expired domain subscription
• Google Workspace subscription issues

For Squarespace Domains:

1. Verify MX records are properly set up
2. Confirm domain subscription is active
3. Check Google Workspace subscription status

For Third-Party Domains:

1. Confirm domain registration is active with your provider
2. Add Google MX records to DNS settings
3. Remove any non-Google MX records

Domain Recently Moved to Squarespace?

If your domain was migrated from Google Domains:

• Update billing information in Google Workspace panel
• Allow up to 72 hours for email forwarding changes
• Confirm Squarespace as your new billing provider

Common Error Messages and Solutions:

"Username Already Exists":

• Choose a different username
• Wait 20 days if username was recently deleted
• Check if username is an alias or group name

"Domain Already Connected":

1. Submit domain ownership verification to Google
2. Add CNAME record to domain
3. Wait 24-72 hours for processing
4. Try registering again

"Account Suspended":

1. Update payment information
2. Reactivate account within 40 days
3. Contact support if issues persist

Still Having Issues?

• Wait up to 72 hours after making DNS changes
• Contact support through the help form
• Ensure all Google Workspace terms are accepted
• Verify domain ownership in Admin Console

Remember: Maintain active subscriptions and keep billing information current to prevent service interruptions.

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