When experiencing issues with Google Workspace, follow these troubleshooting steps to resolve common problems:

Account Access Issues

If you can't access your Google Workspace inbox:

• Check if your account is suspended due to failed payment
• Manage your subscription through the Google Workspace panel
• Follow reactivation steps if necessary

Domain and Email Problems

Can't send or receive emails? Verify these elements:

1. MX records are properly configured
2. Old MX records have been removed
3. Domain subscription is active
4. Google Workspace subscription is current

For Squarespace Domains:

• Add MX records to DNS settings
• Ensure domain subscription is active
• Verify Google Workspace subscription status

For External Domains:

• Confirm domain subscription with provider
• Add Google's MX records to DNS settings
• Remove any non-Google MX records
• Allow up to 72 hours for changes to propagate

Common Error Messages and Solutions

"User Already Exists":

• Choose a different username
• Wait 20 days if username was recently deleted
• Remove username from aliases or groups

"Domain Verification Failed":

• Log into Google Workspace admin console
• Complete domain verification process
• Check Google's domain verification troubleshooting

"Account Suspended":

• Update billing information
• Reactivate account within 40 days
• Contact support if issues persist

"Domain Already Connected":

1. Submit domain ownership form to Google
2. Add provided CNAME record
3. Wait 24-72 hours for processing
4. Confirm changes with Google support
5. Attempt signup again

For persistent issues:

• Allow 72 hours for DNS changes to propagate
• Contact support with specific error details
• Ensure all domain settings are correctly configured

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