SSL Certificate Troubleshooting Guide

Free SSL certificates automatically protect all domains correctly pointing to Squarespace sites. Follow this guide to resolve security warnings or SSL certificate errors.

Important Considerations:

• New domains may take up to 72 hours to generate certificates
• Only domains pointing to Squarespace sites get free SSL protection
• DNSSEC protection is automatic for Squarespace domains

Common Error: "Your Connection is Not Private/Secure"

If you encounter this error, follow these steps:

1. Wait 72 hours for new domains
2. Verify SSL is set to "Secure" in SSL panel
3. Check for mixed content
4. Confirm proper domain connection
5. Verify DNS records:
   • Squarespace domains: Check default records
   • Third-party domains: Verify DNS records in provider's account

After making changes, wait 72 hours and test in a private browsing window.

Error: "SSL Certificates Unavailable"

If this error appears in your domain overview panel:

1. Wait 72 hours for new connections
2. Check domain pointing:
   • Squarespace domains: Verify default records
   • Third-party domains: Review domain-mapping records
   • Check for CAA record restrictions with provider

Solutions if Issues Persist:

• Transfer domain to Squarespace (recommended)
• Disable SSL if transfer isn't possible
• Contact support for assistance

After Resolving SSL Issues:

1. Update Google Search Console indexing
2. Clear browser cache
3. Test in private browsing window

Remember: Use supported browsers listed on Let's Encrypt under "Platforms that trust ISRG Root X1" for optimal security compliance.

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