Members can access and manage their subscriptions through their customer accounts, which allow them to view paywalled content, review orders, and update personal information.

Account Creation and Login

• Members create accounts during subscription registration by providing their name, email, and password
• Login is available through the primary navigation or any paywall
• Upon logging in, the customer account menu appears on the right side of the screen

Account Features

• Digital Articles section shows all accessible gated content
• Profile section displays account details
• Members can view subscription details including:
  • Membership start date
  • Renewal dates for recurring subscriptions
  • Payment frequency
  • Pricing information
  • Payment method management

Managing Memberships

• Members can update their email address through their account settings
• To cancel a membership:
  1. Log into the account
  2. Navigate to Account > Digital Articles/Subscriptions
  3. Select the digital article to cancel
  4. Click "Manage Subscription" (if applicable)
  5. Confirm cancellation

Important Notes About Cancellation

• No refunds are issued for payments already made
• Access remains until the end of the billing period
• Future recurring payments are automatically canceled
• Fixed-amount and free subscriptions cannot be canceled
• Members retain indefinite access to content paid in full

Logging Out

• Click Account > Log Out
• Automatic logout may occur after period of inactivity
• Members are redirected to the homepage after logging out

Members with restricted access can navigate members-only website sections based on customized navigation settings. The customer account menu can be closed by clicking anywhere outside it on the website.

Related Articles

Previous Articles