How to Purchase and Redeem Gift Cards: A Complete Customer Guide

How to Purchase and Redeem Gift Cards: A Complete Customer Guide

By Michael Turner

February 16, 2025 at 04:41 AM

Customers can purchase and use gift cards as a form of payment in your online store through a simple process. Here's how it works:

Purchasing a Gift Card

  1. Customers select a gift card amount (if multiple options are available) and click "Buy"
  2. At checkout, they choose a delivery method:
    • Email to recipient: Requires recipient's name, email, message, and sender's name
    • Email to self: Requires recipient's name, message, and sender's name

Gift card icon with dollar

Gift card icon with dollar

  1. Complete checkout by entering billing information and confirming purchase

image

image

Gift card email delivery form

Gift card email delivery form

Redeeming Gift Cards

Customers can use gift cards for:

  • Physical products
  • Digital products
  • Service products
  • Fixed-amount plans

Important notes:

  • Gift cards cover the total order amount, including taxes and shipping
  • Multiple gift cards can be combined for a single purchase
  • Remaining balances are saved for future use
  • Cannot be used for subscription services

Gift card amount displayed

Gift card amount displayed

Gift card balance zero

Gift card balance zero

In-Person Redemption

Merchants can process gift cards in person using the Squarespace app:

  1. Tap Commerce > + icon
  2. Select "Apply gift card code"
  3. Enter code and redemption amount
  4. Tap Redeem

These transactions appear in sales analytics under the Point of Sale channel.

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