
How to Purchase and Redeem Gift Cards: A Complete Customer Guide
Customers can purchase and use gift cards as a form of payment in your online store through a simple process. Here's how it works:
Purchasing a Gift Card
- Customers select a gift card amount (if multiple options are available) and click "Buy"
- At checkout, they choose a delivery method:
- Email to recipient: Requires recipient's name, email, message, and sender's name
- Email to self: Requires recipient's name, message, and sender's name

Gift card icon with dollar
- Complete checkout by entering billing information and confirming purchase

image

Gift card email delivery form
Redeeming Gift Cards
Customers can use gift cards for:
- Physical products
- Digital products
- Service products
- Fixed-amount plans
Important notes:
- Gift cards cover the total order amount, including taxes and shipping
- Multiple gift cards can be combined for a single purchase
- Remaining balances are saved for future use
- Cannot be used for subscription services

Gift card amount displayed

Gift card balance zero
In-Person Redemption
Merchants can process gift cards in person using the Squarespace app:
- Tap Commerce > + icon
- Select "Apply gift card code"
- Enter code and redemption amount
- Tap Redeem
These transactions appear in sales analytics under the Point of Sale channel.
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How to Purchase and Redeem Gift Cards: A Complete Guide
