
How to Purchase and Redeem Gift Cards: A Customer Guide
Digital gift cards provide a flexible payment option for online stores. Recipients can use these unique codes to make purchases directly from your store.
Purchasing a Gift Card
To buy a gift card:
- Select the gift card from the store
- Choose the value (if multiple options exist)
- Click [Purchase] to proceed to checkout
At checkout, choose between two delivery methods:
Email to Recipient:
- Enter recipient's name and email (required)
- Add personal message (up to 80 characters)
- Include sender's name
Email to Myself:
- Enter recipient's name
- Add personal message (up to 80 characters)
- Include sender's name
Complete the purchase by:
- Providing email and billing information
- Reviewing order details
- Clicking [Purchase]
Redeeming Gift Cards
Recipients can use gift cards for:
- Tangible goods
- Downloadable items
- Service products
- Flat-rate plans (for digital goods)
Gift cards apply to the total order, including:
- Product cost
- Taxes
- Shipping
- Transaction fees
Important notes:
- Multiple gift cards can be combined
- Remaining balance can be used for future purchases
- Cannot be used for subscription products or subscription fee plans
Direct Redemption via App
To redeem directly through the app:
- Tap [Commerce] and the [+] icon
- Select [Apply Gift Card Code]
- Enter the gift card code
- Input redemption amount
- Tap [Redeem]
Both customer and merchant receive email confirmation showing the redeemed amount and remaining balance. All transactions appear in sales analytics under point-of-sale management.
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