How to Purchase and Redeem Gift Cards: A Customer Guide

How to Purchase and Redeem Gift Cards: A Customer Guide

By Michael Turner

February 16, 2025 at 05:39 AM

Digital gift cards provide a flexible payment option for online stores. Recipients can use these unique codes to make purchases directly from your store.

Purchasing a Gift Card

To buy a gift card:

  1. Select the gift card from the store
  2. Choose the value (if multiple options exist)
  3. Click [Purchase] to proceed to checkout

At checkout, choose between two delivery methods:

Email to Recipient:

  • Enter recipient's name and email (required)
  • Add personal message (up to 80 characters)
  • Include sender's name

Email to Myself:

  • Enter recipient's name
  • Add personal message (up to 80 characters)
  • Include sender's name

Complete the purchase by:

  1. Providing email and billing information
  2. Reviewing order details
  3. Clicking [Purchase]

Redeeming Gift Cards

Recipients can use gift cards for:

  • Tangible goods
  • Downloadable items
  • Service products
  • Flat-rate plans (for digital goods)

Gift cards apply to the total order, including:

  • Product cost
  • Taxes
  • Shipping
  • Transaction fees

Important notes:

  • Multiple gift cards can be combined
  • Remaining balance can be used for future purchases
  • Cannot be used for subscription products or subscription fee plans

Direct Redemption via App

To redeem directly through the app:

  1. Tap [Commerce] and the [+] icon
  2. Select [Apply Gift Card Code]
  3. Enter the gift card code
  4. Input redemption amount
  5. Tap [Redeem]

Both customer and merchant receive email confirmation showing the redeemed amount and remaining balance. All transactions appear in sales analytics under point-of-sale management.

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