A traceroute helps identify where your domain is having communication issues with a server. Follow these steps to run a traceroute based on your operating system.

Before Running a Traceroute:

• Clear your browser's cache
• Complete basic browser troubleshooting
• Verify if the issue is domain, site, or platform-related

Windows Instructions:

1. Click Run from the Start menu
2. Type "cmd" and press Enter (For Windows 8/10, search for "command prompt")
3. In the command prompt, type: tracert yourdomain.com
4. Press Enter
5. Copy the results

Mac OS Instructions:

1. Open Spotlight Search
2. Search for "terminal" and open it
3. Type: traceroute yourdomain.com
4. Press Enter
5. Copy the results

Linux Instructions:

1. Open terminal
2. Type: traceroute -I yourdomain.com
3. Press Enter
4. Copy the results

When contacting support about domain issues, include the complete traceroute results in your message. This information helps identify connection problems and troubleshoot more effectively.

Note: Replace "yourdomain.com" with your actual domain name when running the traceroute command.

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