Screenshots & Screen Recording Guide

Windows

• Press Windows key + Print Screen
• Screenshot saves automatically in Photos > Downloads

Mac OSX

• Press ⌘ + Shift + 4
• Click and drag to select area
• Screenshot saves on desktop as "screenshot_date_time.jpg"

Chromebook

• Press Ctrl + Shift + Switch window (or Ctrl + Shift + F5)
• Use crosshair to select area
• Saves in Downloads folder

iOS (iPhone/iPad)

• Press Sleep/Lock + Volume Up buttons simultaneously
• For older devices: Sleep/Lock + Home button
• Screenshots save in Photos app
• Screen recording available through Settings

Android

• Press Power + Volume Down simultaneously
• Alternative: Hold Power button for screenshot option
• Notification appears for accessing screenshot
• Screen recording available on Android 11+

Sharing Screenshots via Chat

1. Click + icon in chat window
2. Select Image
3. Choose screenshot file (up to 25MB)
4. Click Open

Email Sharing

• Attach screenshot/recording to email
• Include ticket number (#XXXXXX) if applicable
• Screen recordings must be shared via email, not chat

Note: Supported file formats include .jpeg, .png, .gif, .pdf, and .txt files up to 25MB.

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