Taking Screenshots on Different Devices

Windows

1. Press WINDOWS key + PRINT SCREEN
2. Screenshot saves automatically in Pictures > Screenshots folder

Mac OS X

1. Press ⌘ + Shift + 4
2. Use crosshair to select area
3. Screenshot saves automatically with date-time filename

Chromebook

1. Press Ctrl + Shift + Show windows (or Ctrl + Shift + F5)
2. Use crosshair to select area
3. Screenshot saves in Downloads folder

iPhone/iPad

1. Press Standby/Wake + Volume Up buttons simultaneously
   • For older devices: Press Standby/Wake + Home button
2. Screen flashes to confirm capture
3. Find screenshot in Photos app under Saved Photos or Camera Roll

Android (4.0+)

1. Press Power + Volume Down buttons simultaneously
2. Listen for shutter sound and screen flash
3. Find screenshot in notification bar
   • Alternative: Press and hold Power button for screenshot option

Sending Screenshots

Via Chat:

1. Click + icon in chat window
2. Select Image
3. Choose file (max 25MB, supports .jpeg, .png, .gif, .pdf, .txt)
4. Click Open

Via Support Ticket:

1. Attach screenshot to email response
2. Include case number (if applicable)

Note: For screen recordings on iOS or Android 11+, refer to Apple or Google documentation respectively. Screen recordings can only be sent via email, not chat.

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