Malware Reporting Guide: How Members Access and Protect Client Accounts

Malware Reporting Guide: How Members Access and Protect Client Accounts

By Michael Turner

February 7, 2025 at 01:20 AM

Members use client accounts to access restricted content, manage their subscriptions, and handle personal information. Here's everything you need to know about member account access:

Account Creation & Login

Members create accounts during plan subscription through Digital Product blocks or paywall buttons. They must provide:

  • Name
  • Email address
  • Password

Members can log in via the navigation menu or any paywall.

Login button with cart

Login button with cart

Squarespace login page

Squarespace login page

Account Dashboard

After logging in, members can:

  • View protected content under Digital Products
  • Manage profile information
  • Access members-only pages (if enabled)
  • Check subscription details

Squarespace login page

Squarespace login page

Membership Management

Members can view:

  • Account settings
  • Purchase history
  • Subscription details
  • Payment information
  • Renewal dates
  • Payment frequency

Cancelling Memberships

To cancel a membership:

  1. Log into client account
  2. Click Account → Digital Products/Subscriptions
  3. Select digital product
  4. Click "Go to Manage Subscription" (if applicable)
  5. Click "Cancel Membership" twice to confirm

Important notes:

  • No refunds for previous payments
  • Access continues until billing cycle ends
  • Fixed-rate and free plans cannot be cancelled
  • Members retain account access but lose content access

Logging Out

Members can log out by:

  • Clicking Account → Log Out
  • Automatic logout occurs after inactivity (browser-dependent)

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