
Malware Reporting Guide: How Members Access and Protect Client Accounts
Members use client accounts to access restricted content, manage their subscriptions, and handle personal information. Here's everything you need to know about member account access:
Account Creation & Login
Members create accounts during plan subscription through Digital Product blocks or paywall buttons. They must provide:
- Name
- Email address
- Password
Members can log in via the navigation menu or any paywall.

Login button with cart

Squarespace login page
Account Dashboard
After logging in, members can:
- View protected content under Digital Products
- Manage profile information
- Access members-only pages (if enabled)
- Check subscription details

Squarespace login page
Membership Management
Members can view:
- Account settings
- Purchase history
- Subscription details
- Payment information
- Renewal dates
- Payment frequency
Cancelling Memberships
To cancel a membership:
- Log into client account
- Click Account → Digital Products/Subscriptions
- Select digital product
- Click "Go to Manage Subscription" (if applicable)
- Click "Cancel Membership" twice to confirm
Important notes:
- No refunds for previous payments
- Access continues until billing cycle ends
- Fixed-rate and free plans cannot be cancelled
- Members retain account access but lose content access
Logging Out
Members can log out by:
- Clicking Account → Log Out
- Automatic logout occurs after inactivity (browser-dependent)
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