Discounts in your online store follow specific rules and exceptions for maximum effectiveness. Here's what you need to know:

Key Discount Rules:

• Apply to order subtotals only (not taxes or shipping)
• Cannot exceed order subtotal
• Expired discounts cannot be used
• Maximum 100 automatic discounts allowed

Combining Discounts:

• Can combine: Product by category + Product by category (different items)
• Cannot combine: Single product + Single product (same item)
• Amount discounts take priority over Percentage discounts
• Higher percentage discount applies when two cannot combine
• Free shipping discounts always apply
• Single-product orders cannot use multiple discounts

Managing Discounts:

• Edit via Discounts panel or Commerce tab
• Modify name, dates, codes, limits, and conditions
• Delete discounts permanently if needed
• Monitor usage through the Discounts panel
• Subscription discounts apply to all future renewals

Invalid Discounts occur when:

• Automatic discount without Advanced Commerce plan
• Single product discount for removed product
• Category discount for removed categories
• Free shipping discount for removed shipping option

Troubleshooting Tips:

• Verify order eligibility
• Check for unique discount codes
• Confirm shipping method selection
• Try deleting and recreating the discount
• Contact support with checkout screenshots if issues persist

Gift Cards:

• Can be used with any order
• Compatible with qualifying discounts
• Follow standard discount combination rules

Sharing Discounts:

• Use device sharing options
• Share via SMS, email, or social networks
• Include promo code and store link
• Customize message as needed

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