Handling customer orders requires careful attention to ensure efficient processing and tracking. Here's a comprehensive guide:

Notifications Setup

Enable order notifications to stay informed:

• Admin/store managers receive emails from [email protected]
• Emails include billing details, shipping info, and item specifics
• Enable mobile push notifications through the Squarespace app settings
• Set processing reminders for pending orders

Viewing Orders

Access order details through:

1. Products and Services panel > Orders section
2. Filter by status (Pending/Processed/Canceled)
3. Search using order number, email, or customer name

Order details include:

• Billing and shipping information
• Order number and total
• Item details and quantities
• Tax and shipping costs
• Custom form responses

Processing Orders

To fulfill a pending order:

1. Open Orders panel
2. Select pending order
3. Click "Mark as Processed"
4. Add tracking number (optional)
5. Choose carrier from dropdown
6. Send processing notification to customer (optional)

Scanning Shipping Labels (Mobile App)

1. Open order in app
2. Tap "Mark as Processed"
3. Use camera to scan barcode
4. Verify tracking number
5. Complete processing

Bulk Order Fulfillment

1. Select multiple pending orders
2. Click "Mark as Fulfilled"
3. Add tracking numbers if needed
4. Send notifications as desired
5. Confirm processing

Managing Processed Orders

• View fulfilled orders in the Processed section
• Undo fulfillment if needed by marking as Pending
• Track shipments using provided tracking numbers
• Access payment details through your payment processor

Tracking Number Features

• Available for major carriers (USPS, FedEx, UPS, etc.)
• Clickable links for recognized carriers
• Multiple tracking numbers possible per order
• Visible in customer notifications and order details

Important Notes:

• Physical products require shipping or pickup fulfillment
• Service products need manual fulfillment
• Digital products process automatically
• Order processing helps track inventory but isn't required for payment processing

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