Report: How to Verify Your Account Ownership
Account Ownership Verification Process
We prioritize your account security by requiring verification when you contact customer support. This process ensures only authorized users can access and modify account information.
Primary Verification Methods:
- Respond using registered email (admin/owner/operator with payment permissions)
- Click verification links sent during support interactions
- Confirm recent transaction details
Additional Verification Options:
- Domain owner email confirmation
- Bank statement verification
- Account ID confirmation
- Government-issued ID (name only required, other details can be obscured)
- PayPal account details (if applicable)
Security Safeguards:
- We never request passwords
- Only last 4 digits of credit card needed
- All ID documents are securely deleted after verification
- Sensitive information is permanently redacted
Important Privacy Notes:
- Account information is only shared with authorized administrators and owners
- Website details remain confidential
- We protect both Squarespace and Acuity account information
Phishing Protection: Be cautious of unsolicited emails claiming to be from Squarespace. Never share full credit card numbers via email or chat.
Note: All verification steps are designed to protect your privacy while ensuring secure account access. We maintain strict protocols for handling sensitive information and only request essential details needed for verification.
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