Troubleshooting Steps When Your Website Is Not Loading
When your site isn't appearing, follow these steps to diagnose and fix the problem:
Check System Status
- Visit status.squarespace.com to check for system-wide issues
- Subscribe to status updates via SMS or email for real-time notifications
- If all services are operational, proceed with further troubleshooting
Domain Troubleshooting
- Test Built-in Domain
- Try accessing your site using the built-in .squarespace.com domain
- If this works, the issue is likely with your custom domain
- For Third-party Domains:
- Verify DNS settings are correct
- Check domain provider's status page
- Allow up to 72 hours for recent domain connections
- Contact your domain provider if issues persist
- For Squarespace Domains:
- Confirm Website Defaults records exist in DNS settings
- Verify domain if recently registered
- Check domain hasn't expired
- Ensure domain verification was completed within 15 days
Site Activation Issues
- Look for "Website Expired" message
- Check payment method and auto-renewal settings
- Reactivate expired site if needed
Wrong Site Loading
- Check Domain Connection:
- Verify domain is connected to correct site
- Move domain to intended site if necessary
- If Wrong .squarespace.com Site:
- Log into your account
- Go to Home menu
- Click profile picture/initials
- View all sites in grid layout
- Search by site title or domain name
- Select correct site
If problems persist after following these steps, contact Squarespace support for assistance.
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