Why Was My Payment Declined on Squarespace? Troubleshooting Guide
Your card might be declined at checkout for several common reasons:
Common Causes and Solutions
- Unaccepted Payment Method
- Verify your card type is accepted
- Check the list of accepted payment methods for your region
- Invalid Card Information
- Double-check your card number for errors
- Ensure expiration date and CVC are correct
- Verify billing address matches card information
- Bank Authorization Issues
- Watch for bank authorization requests (especially in EEA)
- Respond to Strong Customer Authentication (SCA) prompts
- Contact your bank if authorization fails consistently
Error Messages and Solutions
Purchase Error
- Usually indicates failed bank authorization
- Click "Edit card" to verify information
- Select "Try again" and complete bank authorization
Subscription Failed
- Check card expiration date and CVC
- Verify billing information matches bank records
- Contact bank with transaction details if problems persist
For Failed Renewal Payments
If your existing subscription expired due to payment failure, you can reactivate:
- Website subscriptions
- Domain subscriptions
- Google Workspace subscriptions
- Email Campaigns subscriptions
When to Contact Your Bank
Contact your bank if:
- All card information is correct but payment still fails
- You receive unexplained decline messages
- You need to authorize international transactions
- Provide transaction date/time and merchant name (Squarespace Inc. for US or Squarespace Ireland Ltd. for international)
Browser-Related Issues
If no error message appears:
- Clear browser cache and cookies
- Try a different browser
- Ensure javascript is enabled
- Check for browser updates
Remember to keep your billing information current and respond promptly to any bank authorization requests to prevent payment issues.
