Gift cards serve as a digital payment method for purchases in the online store. Here's everything you need to know about their functionality and limitations.

Basic Information

• Gift cards are digital-only (no physical cards available)
• No expiration dates
• Can be used for taxes and shipping costs
• Gift card purchases are not taxable
• Direct checkout process with no custom forms

Usage and Redemption

• Multiple gift cards can be used per order
• Customers can combine gift cards with other payment methods
• Full card value is always applied at checkout
• Balance remains available if not fully used
• Cannot be used for subscription products

Restrictions

• Cards are site-specific and non-transferable
• Cannot be duplicated or customized
• No custom gift card codes
• Cannot add balance after purchase
• Currency cannot be changed after creating cards

Refunds and Balance

• Unused gift cards can be fully refunded
• Partially used cards cannot be refunded
• Refunded purchases return to gift card balance
• Recipients can check balance via email or at checkout
• Lost codes can be resent from Orders panel

Sales and Limitations

• Discount codes don't apply to gift card purchases
• Gift cards work with most product types except subscriptions
• Cannot be used through POS systems
• Must be purchased separately from other items
• Recipients receive immediate email delivery

Additional Features

• No scheduled delivery options
• Cannot accept gift cards from other platforms
• Balance remains valid if site is temporarily inactive
• Recommended to refund unused balances before downgrading plans
• Gift cards work for all standard purchases including digital and service products

If customers lose their gift card code, it can be resent through the Orders panel. For businesses transitioning from other platforms, consider creating equivalent discount codes to honor existing gift card balances.

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