Let's explore common Squarespace error messages and their solutions.

Account and Billing

If you see billing-related errors:

• Update your email address to ensure it's correct
• Check billing subscriptions are active
• Contact support if you're not receiving emails

Browser and Security Issues

For "Access Denied" errors:

1. Visit the Squarespace demo site and complete the CAPTCHA
2. Check domain DNS settings
3. Use Squarespace nameservers if using a Squarespace domain

For "Unable to Load" errors:

• Verify domain connection
• Enable SSL if using HTTPS
• Clear browser cache
• Try accessing from different network

Cookie-Related Issues:

• Enable cookies in browser
• Use supported browser
• Clear cache
• Disable interfering extensions

Commerce Errors

Product Management:

• Products must have at least one variant
• Store pages limited to 200 items
• Refresh page if item purchased during editing

Payment Issues:

• PayPal refunds limited to 180 days
• Keep payment processor accounts connected
• Ensure cookies are enabled for customers
• Update card information in PayPal Business account

Domain Errors

Common Issues:

• Avoid subdomain conflicts
• Cannot use "Squarespace" in domain names
• Verify domain availability
• Ensure proper DNS record setup

Security and SSL

For Mixed Content Warnings:

• Enable SSL certificate
• Check for insecure content
• Verify browser settings

Google and Social Media

For sharing issues:

• Add featured images for Pinterest sharing
• Ignore Facebook debugger false errors
• Follow standard SEO practices

Troubleshooting Steps:

1. Clear browser cache
2. Update browser settings
3. Check Status.squarespace.com for system issues
4. Contact support with screenshots if issue persists

For any unlisted errors, document the steps that led to the error and take screenshots before contacting Squarespace support.

Related Articles

Previous Articles