Error Messages in Squarespace: Complete Troubleshooting Guide

Account Issues

• Billing email rejection: Update your email address or click "Ignore" if receiving emails
• Check subscription status and contact support if issues persist

Browser & Security Errors

• IP blocking: Complete CAPTCHA on demo site to unblock (valid for 6 hours)
• Site access issues: Check domain settings, SSL configuration, and clear browser cache
• Cookie errors: Enable cookies, use supported browser, clear cache
• Security blocks: Address firewall settings or network restrictions
• Mixed content warnings: Verify SSL settings and check for unsecured content

Commerce Problems

• Product variants: Maintain at least one variant per product
• Shop page limit: Maximum 200 items per page
• PayPal refunds: Limited to 180 days; use "Send Money" for older transactions
• Stripe errors: Disable browser extensions and try different browser
• Payment processing: Ensure payment processor accounts are properly connected

Domain Name Issues

• DNS conflicts: Remove conflicting subdomain connections
• Invalid domains: Avoid using "Squarespace" in domain names
• Unclaimed domains: Verify proper domain connection
• DNS probe errors: Add missing A records

Login & Registration

• Third-party login failures: Use email/password login instead
• Expired sites: Reactivate through Owner Login and update billing

Content Management

• Homepage deletion: Set new homepage before deleting current one
• Save conflicts: Avoid simultaneous editing
• File limitations:
  • Images: Max 20MB
  • Digital products: Max 300MB
  • Supported formats: .jpg, .gif, .png

Social Sharing

• Facebook debugger: Expect some false errors
• Pinterest sharing: Ensure pages have featured images

For unlisted errors, contact Squarespace support with detailed steps and screenshots of the error message.

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