Subscription products allow you to sell goods or services on a recurring basis, generating predictable revenue through automatic payments. Common uses include packaged food deliveries, subscription boxes, and ongoing services.

Requirements for Offering Subscriptions:

• Advanced Commerce plan
• Enabled Customer Accounts
• Physical products or services only (no digital products)
• Squarespace Payments or Stripe integration

Key Features and Limitations:

• Create subscriptions only on desktop
• No test orders until paid service upgrade
• No free subscriptions
• No stock limits
• Cannot offer both one-time and subscription options in version 7.0

Creating a Subscription Product:

1. Open Pages panel and select store page
2. Add new or edit existing product
3. Enable Subscription in Inventory section
4. Set frequency (weekly/monthly)
5. Define billing cycles
6. Add optional discounts
7. Save changes

Renewal Details:

• Monthly: Same day each month
• Weekly: Same day each week
• Automated customer notifications available
• Payment failures trigger retry attempts

Managing Subscriptions:

• View and manage from Contacts panel
• Cancel or delay renewals
• Update pricing for new or all customers
• Monitor payment status
• Handle failed payments

Customer Experience:

• One subscription purchase per transaction
• Account required for management
• Email notifications for renewals
• Easy cancellation through account
• Payment method saved for automatic billing

Important Features:

• Customizable renewal frequencies
• Renewal notifications
• Flexible pricing options
• Payment retry system
• Customer account management

Limitations to Note:

• No gift card purchases
• No free subscriptions
• No stock limitations
• Desktop-only creation
• Payment processor restrictions

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