Email forwarding lets you receive emails at a custom address matching your domain name. With Squarespace-managed domains, you get up to 100 email aliases at no extra cost.

How Email Forwarding Works

• Creates aliases like [email protected]
• Automatically redirects messages to your existing email
• Takes 24-48 hours to activate after verification
• Requires ASCII characters (no IDN domains)

Eligibility Requirements

• Domain must be managed by Squarespace
• Domain cannot have existing custom email
• Cannot use certain email providers as recipients (including aol.com, icloud.com, yahoo.com)
• Gmail recommended for free email recipients

Creating an Email Forwarding Rule

1. Open domain panel
2. Select your domain
3. Click Email > Email Forwarding
4. Click Add rule
5. Enter alias and destination email
6. Click Save
7. Verify via email link

Managing Rules

• Edit rules by clicking Edit
• Delete rules using trash icon
• Verification required after editing
• DNS records auto-update with changes

Email Forwarding vs Custom Email

• Forwarding: Free, single inbox, responses from original email
• Custom Email: Paid, unique inbox, responses from custom address

Important Notes

• Cannot forward to multiple addresses
• Cannot forward to another forwarding address
• Automatic DNS records added (cannot be deleted while active)
• Up to 48 hours for changes to take effect

For Custom Name Servers

1. Review required DNS records
2. Log into name server provider
3. Add provided MX and TXT records
4. Wait 24-72 hours for updates

If you encounter setup issues or need provider-specific help, contact your name server provider or email service for assistance.

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