Getting Help with Third-Party Domain Management and Malware Issues
A comprehensive guide to help you contact your domain provider when transferring or connecting a third-party domain to Squarespace.
When managing domain settings through a third-party provider, you'll need access to DNS records and other configurations. Your domain provider is best equipped to help with their specific settings.
Transfer Help Templates
Checking Domain Eligibility "I want to transfer [domain] to Squarespace. Is my domain eligible? Requirements:
- Supported domain extension
- Not a premium domain
- 60+ days since registration/transfer
- Active and paid
- Unlocked
- Less than 9 years registration remaining"
Service Verification "I'm transferring [domain] to Squarespace. Will any services (like email) be interrupted?"
Transfer Status Check "I'm transferring [domain] to Squarespace. Has the transfer request been acknowledged and released?"
Transfer Failure Investigation "My transfer for [domain] failed. Can you identify why the transfer was denied?"
Connection Help Templates
Adding DNS Records "Please help add these records for [domain]:
CNAME Records:
- Host: www Points to: ext-cust.squarespace.com
- Host: [verification code] Points to: verify.squarespace.com
A Records:
- Host: @ (or blank)
- Points to:
- 198.185.159.144
- 198.185.159.145
- 198.49.23.144
- 198.49.23.145"
A CNAME record on white
SSL Certificate Issues "Please add a CAA record for [domain] with:
- Flag: 0
- Tag: issue
- CA issuer: letsencrypt.org"
Squarespace DNS Settings
Email Campaign Verification "Please add these records for [domain]:
-
CNAME:
- Host: squarespace_domainkey
- Points to: [unique code]
-
TXT Records:
- Host: @
- Points to: [verification code]
- Host: _DMARC
- Points to: [DMARC code]"
Remember that DNS changes can take up to 24 hours to propagate. Always verify settings with your provider and keep records of any changes made.
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