Canceling and refunding orders in Squarespace Commerce is straightforward whether you need a full or partial refund. Here's what you need to know:

Before Issuing Refunds:

• Only Pending orders can be refunded
• Store credit refunds aren't possible
• PayPal orders have a 180-day refund window
• Refunds can't be undone
• Squarespace Payments fees are nonrefundable

Full vs. Partial Refunds:

Full refunds include:

• Product costs
• Taxes
• Shipping
• Squarespace Commerce transaction fees

Partial refunds include:

• Your chosen refund amount
• Proportional Squarespace Commerce transaction fee

How to Issue a Full Refund:

1. Open Orders in Products & Services panel
2. Select the order
3. If fulfilled, mark as pending
4. Click the three dots menu and select "Cancel Order"

How to Issue a Partial Refund:

1. Open the order details
2. Click "Refund"
3. Enter the desired refund amount
4. Click "Issue Refund"

Customers receive an automatic email notification:

Important Notes:

• Gift card purchases are refunded first before credit card amounts
• Processing fees (Squarespace Payments, Stripe, PayPal, Square) are nonrefundable
• Refunds typically process in 5-10 business days
• Full refunds show as "Refunded/Canceled"
• Partial refunds remain "Pending" and don't restock inventory

Additional Considerations:

• Refunds must be processed through Squarespace (not payment processor) for proper tracking
• You can't refund more than the original payment
• Refunds are possible even with an expired website
• Canceled orders can't be removed from the system
• Bulk cancellations aren't available
• Return shipping costs aren't handled by Squarespace

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