Understand your digital product plan cancellation options and the impacts on your business. Follow these steps to cancel or manage your subscription effectively.

Before Cancellation:

• Export your member contacts to .csv to maintain communication
• Note that regular subscribers will still appear in [Customers] filter
• Email list subscribers remain in [Subscribers] filter

Two Cancellation Options:

1. Immediate Cancellation

• No refunds for remaining billing cycle
• Transaction fee increases to 9%
• Video storage limit reduces to 30 minutes
• Steps:
  • Access [Billing] panel
  • Select [Digital Products] under [Subscriptions]
  • Click [Cancel Subscription]
  • Confirm cancellation

2. Disable Auto-Renewal

• Plan expires at current billing cycle end
• Same fee and storage limit changes apply
• Steps:
  • Access [Billing] panel
  • Select [Digital Products] under [Subscriptions]
  • Switch off [Auto-Renewal]

30-Day Suspension Period Effects:

• Pricing plan remains visible
• New subscriptions blocked
• Existing subscribers retain account access
• Memberships marked as inactive
• Subscription billing paused
• After 30 days, all subscriptions cancel automatically

Refund Policy:

• Annual subscriptions: Full refund within first 14 days
• No refunds for monthly subscriptions
• No refunds for annual subscriptions after 14 days

Reactivation Process:

1. Open [Billing] panel
2. Click [Select Plan] in [Products] panel

• During 30-day suspension: All settings and subscriptions restore automatically
• After 30 days: Requires new signup process
• Missed payments during suspension will be billed upon reactivation

Important Notes:

• Changes only possible via computer
• Export member data before cancellation
• Communicate changes to members promptly
• Consider impact on existing subscribers

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