Web subscriptions can be canceled through two main methods: immediate cancellation or auto-renew disablement. Here's what you need to know:

Before Canceling

• Export your content to save it for future use
• Note that cancellation affects:
  • Your online store (if on a Commerce plan)
  • Customer subscriptions (will need manual restart)
• Annual plans canceled within 14 days receive a prorated refund minus $20 domain fee

Cancellation Options

1. Immediate Cancellation:

• Access Billing panel
• Click Website/Commerce/Squarespace under Subscriptions
• Select "Cancel subscription"
• Follow the promdown menu prompts

2. Disable Auto-renew:

• Access Billing panel
• Click Website/Store under Subscriptions
• Turn off "Renew automatically" toggle

Post-Cancellation Access

You'll retain access to:

• Billing and invoice history
• Domain management
• Content export options
• Google Workspace settings
• Product and sales records
• Email campaign dashboard (if subscription active)
• Customer and contact information

Other Subscriptions

• Domains: Can be transferred or canceled separately
• Digital Products: 30-day pause state
• Google Workspace: Continues billing separately
• Email Campaigns: Remains accessible
• Acuity Scheduling: Stays active independently

Refund Policy

• Full refunds: Available within 14 days of first annual payment
• No refunds for:
  • Monthly plans
  • Payments after 14 days
  • Renewal payments
• Processing time: 3-10 business days

Search Engine Impact

Your site will gradually disappear from search results after cancellation, as it's no longer indexed. Timing varies by search engine.

Note: Website subscriptions cannot be transferred between sites. A new subscription must be started for a different site.

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