Physical and digital orders can be completed by following these steps:

View New Orders:

• Check order notifications via email (sent from [email protected])
• Enable mobile push notifications in the Squarespace app
• View order details in the Orders panel showing billing, shipping, and product information

Complete Physical Product Orders:

1. Open Orders panel and select a pending order
2. Click "Mark as completed"
3. Add tracking number (optional)
4. Select carrier from dropdown menu:
   • Australia Post
   • Canada Post
   • DHL
   • FedEx
   • UPS
   • USPS
   • Royal Mail
5. Choose to send completion email to customer
6. Click Confirm

Complete Digital/Service Orders:

1. Select pending order
2. Click "Mark as completed"
3. Send completion notification (optional)
4. Click Confirm

Bulk Complete Orders:

1. Select multiple pending orders
2. Click "Mark as prepared"
3. Add tracking numbers if needed
4. Send completion emails (optional)
5. Click Confirm

View Order Status:

• Filter orders by Pending, Completed, or Cancelled
• Search by order number, email, or customer name
• View order history and details
• Print receipts or resend confirmations
• Track packages using provided tracking numbers

Order Management Tips:

• Add notes to orders for reference
• View payment details in your payment processor
• Undo completed orders by marking as pending if needed
• Track inventory levels and enable low stock alerts
• Keep records of all order communications

Digital products and gift cards complete automatically upon purchase. Service orders can be marked complete after delivery.

The completion process helps maintain accurate records but is not required for payment processing or subscription renewals.

Related Articles

Previous Articles