Collect valuable customer information during checkout with a custom payment form. This feature allows you to gather gift messages, delivery instructions, comments, and terms acceptance.

To create your custom payment form:

Step 1: Enable the Form

• Navigate to Payment Area panel
• Click Additional fields
• Check Enable Custom Payment Form
• Select Edit Custom Payment Form

Step 2: Configure Form Fields

• Enter a descriptive form name (e.g., "Gift Message" or "Delivery Instructions")
• Click Add field to form
• Customize field titles and descriptions
• Mark fields as Required if needed

Form Location and Display:

• Appears below Shipping field (or Email field for digital products)
• Visible during normal checkout process
• Not shown for in-person sales
• For Apple Pay users, appears on order summary page with collapsible fields

Common Use Cases:

• Gift messages
• Delivery instructions
• Recommendation surveys
• Terms acceptance

Accessing Form Submissions:

• View in Order details panel
• Included in order notification emails
• Available in CSV order exports

Test your form by running a test order to ensure proper display and functionality. Remember to save all changes before publishing.

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