SSL certificates protect your Squarespace site by encrypting data between browsers and servers. Here's how to resolve common SSL issues:

Wait 72 Hours After Domain Connection

For newly connected domains, allow up to 72 hours for:

• SSL certificate generation
• Domain connection to take effect
• Security features to activate

Common Error Messages

"Your Connection Is Not Private/Secure":

• Indicates browser-detected insecure content
• Often temporary and resolves automatically
• May require troubleshooting steps below

"SSL Certificates Unavailable":

• Appears in domain overview panel
• Indicates certificate generation issues
• Usually resolves within 72 hours

Troubleshooting Steps

1. Check SSL Panel Status:

• Verify site shows as "Secure"
• Ensure no mixed content warnings
• Confirm proper domain connection

2. Verify Domain Settings:

• Squarespace domains: Check default records
• Third-party domains: Verify DNS records
• Ensure proper domain mapping

3. Browser Compatibility:

• Use browsers supporting ISRG Root X1 Certificate
• Check Let's Encrypt's Compatible Platforms list
• Try accessing in private browsing mode

Additional Solutions

For Persistent Issues:

• Clear browser cache
• Update Google Search Console
• Check for CAA record restrictions
• Consider transferring domain to Squarespace

Special Considerations:

• DNSSEC works separately from SSL
• Third-party security features may conflict
• Some domains may require SSL disable option

Key Points to Remember:

• Free SSL protection is automatic
• Certificate generation takes time
• Regular maintenance ensures security

For unresolved issues, contact Squarespace support for specialized assistance.

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