Pre-authorization charges occur when adding or updating a payment method (usually $0.00 or $1.00) or during initial subscription purchases. These charges are typically reversed within 3-5 business days.

If you notice unexpected charges from Squarespace, they typically appear as "Squarespace, Inc" or "SQSP" on bank statements. Common reasons include:

• Pre-authorization charges
• Automatic subscription renewals
• Independent subscription fees (website, domain, or Google Workspace)

How to Check Your Charges:

For Website Subscriptions:

1. Go to your account dashboard
2. Open Billing panel
3. Select site and click Invoices
4. Review latest invoice details

For Domain Subscriptions:

1. Access Domain Dashboard
2. Click desired domain
3. Select Billing > Invoices
4. Review charge details

Managing Subscriptions:

Website Subscriptions:

• Cancel subscription (site goes offline immediately)
• Disable auto-renew (site becomes inactive at end of term)
• Request a refund if eligible

Domain Subscriptions:

• Cancel within 5 days of registration
• Disable auto-renew for future terms
• Review domain refund policy for eligibility

Google Workspace Subscriptions:

• Check billing panel for associated domain
• Cancel account if service no longer needed
• Contact support if domain isn't recognized

Before Disputing Charges:

• Verify the charge using your invoice number
• Contact Squarespace support for assistance
• Note that successful disputes may result in service cancellation

Avoid disputing charges before investigating, as this could lead to unexpected service interruptions. Always contact Squarespace support first to resolve billing concerns.

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