Google Workspace Troubleshooting Guide

If your custom email address isn't working or you're having signup issues, follow these troubleshooting steps:

Common Access Issues

1. Can't Access Email Account

• Check if account is suspended due to payment issues
• Verify subscription status in Google Workspace menu
• Follow reactivation steps if suspended

2. Email Sending/Receiving Problems

• Verify MX records are correctly set up
• Ensure no conflicting MX records exist
• Confirm domain subscription is active
• Check Google Workspace subscription status

Domain-Specific Solutions

For Squarespace Domains:

• Add/verify MX records in DNS settings
• Confirm domain subscription is active
• Reactivate suspended accounts if necessary

For Third-party Domains:

• Verify domain subscription with host
• Add Google's MX records to DNS settings
• Remove non-Google MX records
• Allow up to 72 hours for propagation

Account Management Issues

1. Username Problems:

• Ensure username follows Google's guidelines
• Check for existing aliases or group conflicts
• Wait 20 days after deletion to reuse usernames

2. Domain Verification:

• Complete domain verification in Admin console
• Accept Google's terms of service
• Use domains without special characters

Billing and Subscription

1. Payment Issues:

• Update payment information promptly
• Resolve within 14 days to avoid suspension
• Reactivate within 40 days to prevent cancelation

2. Account Migration:

• Confirm Squarespace as new billing provider
• Ignore Google's cancellation email
• Manage subscription through Squarespace

If issues persist after following these steps:

1. Wait 72 hours for DNS changes to propagate
2. Contact support with specific error details
3. Fill out support form for direct assistance

Remember: Never cancel your account to start over, as this prevents reactivation through Squarespace.

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