A Google Workspace password reset can be accomplished through two main methods: via Squarespace or the Google Workspace Admin Console. Here's how to do it effectively.

Prerequisites

• Squarespace: Must be a site owner or administrator
• Google Workspace: Must have "Super Admin" or Admin privileges

Method 1: Reset via Squarespace (Recommended)

1. Navigate to the Google Workspace menu
2. Locate the user under "Users"
3. Click the "..." menu next to their name
4. Select "Reset password"
5. Enter an alternative email address (preferably personal)
6. Click the reset link in the email received
7. Follow prompts to create new password

Important: Don't send the reset link to the email address being reset, as you won't be able to access it.

Method 2: Reset via Google Workspace Admin Console

This method requires more steps but can be used as an alternative to the Squarespace method.

Note: You can ignore any prompts about adding CNAME records to DNS settings.

Common Issues and Solutions:

1. Missing Temporary Password

• Solution: Resend the welcome email through your admin panel

2. "Send Invitation" Shows Instead of "Reset Password"

• This appears for users who haven't completed initial sign-in
• Follow the Google Workspace sign-up process instead

3. Failed Reset Attempts

• Verify your admin privileges
• Ensure you're using a valid alternative email
• Check that the account is active and properly configured

For persistent issues, consult Google Workspace's troubleshooting documentation or contact support directly.

Related Articles

Previous Articles