How to Run a Traceroute to Diagnose Website Connection Issues

How to Run a Traceroute to Diagnose Website Connection Issues

By Michael Turner

March 15, 2025 at 07:39 AM

A traceroute helps identify network communication problems between your computer and a website's server. Here's how to run one on different operating systems:

Windows:

  1. Open Command Prompt (cmd)
    • Click Start menu > Run
    • Type "cmd" and press Enter
    • For Windows 8/10: Search for "command prompt"
  2. Type: tracert yourdomain.com
  3. Press Enter
  4. Copy the results

Mac OS:

  1. Open Terminal
    • Use Spotlight Search
    • Type "terminal" and open the application
  2. Type: traceroute yourdomain.com
  3. Press Enter
  4. Copy the results

Linux:

  1. Open Terminal
  2. Type: traceroute -I yourdomain.com
  3. Press Enter
  4. Copy the results

Before Running a Traceroute:

  • Clear your browser cache
  • Try basic browser troubleshooting
  • Verify if the issue is domain-related

Tips:

  • Replace "yourdomain.com" with the actual website address
  • You can also use IP addresses (e.g., 7.7.7.7)
  • Keep the complete results for troubleshooting purposes

The traceroute results will show the network path and any points where communication might be failing, helping identify the source of connection problems.

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