A traceroute helps identify where your domain is experiencing connectivity issues with a server. Here's how to run one on different operating systems:

Windows:

1. Open Command Prompt (cmd)
   • Click Start Menu → Run
   • Type "cmd" and press Enter
   • For Windows 8/10: Search for "Command Prompt"
2. Type: tracert yourdomain.com
3. Press Enter
4. Copy the results

Mac OS:

1. Open Terminal
   • Use Spotlight Search
   • Type "Terminal" and open the application
2. Type: traceroute yourdomain.com
3. Press Enter
4. Copy the results

Linux:

1. Open Terminal
2. Type: traceroute -I yourdomain.com
3. Press Enter
4. Copy the results

Before Running a Traceroute:

• Clear your browser cache
• Try basic browser troubleshooting
• Verify if the issue is domain-related

Tips:

• Replace "yourdomain.com" with your actual domain
• The results will show the path your connection takes to reach the server
• Each "hop" represents a different point in the network
• Time measurements are provided in milliseconds

Save the traceroute results to share with your technical support team for further analysis and troubleshooting.

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