Taking screenshots on different devices helps when requesting support. Here's how to capture your screen across platforms:

Windows:

• Press Windows + Print Screen/PrtSc
• Screenshot saves automatically in Pictures > Screenshots folder

Mac:

• Press ⌘ + Shift + 4
• Use crosshair to select area
• Screenshot saves to desktop

Chromebook:

• Press Ctrl + Shift + Switch window (or Ctrl + Shift + F5)
• Use crosshair to select area
• Saves to Downloads folder

iOS (iPhone/iPad):

• Press Sleep/Lock + Volume Up buttons simultaneously
• For older devices: Sleep/Lock + Home button
• Saves to Photos app

Android (4.0+):

• Press Power + Volume Down buttons simultaneously
• Screen will flash and make shutter sound
• Access via notification or continue holding Power button

Sharing Screenshots:

Via Live Chat:

1. Click [+] icon in chat window
2. Select [Image]
3. Choose file (up to 25MB, formats: jpeg, png, gif, pdf, txt)
4. Click [Open]

Via Email:

• Attach screenshot to reply email
• Include case number (#XXXXXX) if applicable
• For screen recordings, email is required (not available in live chat)

Note: For screen recording instructions on iOS/iPad or Android 11+, refer to Apple or Google documentation respectively.

Related Articles

Previous Articles