Two-factor authentication troubleshooting steps help secure your account when you encounter login issues or need to make changes to your authentication method.

Lost or Damaged Phone If you have backup codes, use them to access your account. Without backup codes, contact support for assistance.

Authentication App Issues When getting a new phone:

1. Disable two-factor authentication in settings
2. Re-enable Authentication App
3. Scan QR code on new device

Text Message Authentication For new phone numbers:

1. Disable two-factor authentication
2. Update phone number in settings
3. Re-enable text message authentication

Not Receiving Authentication Codes

• Verify the phone number shown during login
• Ensure network connectivity
• Request a new code via "Use Another Method"
• Select "Text Message" for a fresh code

Common Issues and Solutions

1. Authentication App Installation

• Use text message authentication or passkeys if smartphone unavailable

2. Country Not Listed

• Use authentication app or passkey instead of text messages

3. Passkey Setup Problems

• Follow browser-specific instructions
• Consider alternative authentication methods

4. Mobile App Login Issues

• Update to latest version
• Have authentication code ready for login

Error Message Solutions Authentication App:

• Codes expire after 60 seconds
• Ensure phone's time zone is set to automatic

Text Message:

• Codes expire after 5 minutes
• Enter phone number without country code (e.g., 555-555-5555)
• Verify correct country selection

If unable to resolve issues:

1. Try using backup codes if available
2. Contact support for assistance
3. Check network connectivity
4. Verify all entered information

Always maintain backup codes and keep authentication information current to prevent access issues.

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